Privacy Policy & Cookie Policy

We regard the privacy of our visitors very highly. The following privacy policy sets out how Trevena Cross uses and protects any information that you give Trevena Cross when you use this website.

Trevena Cross is committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Trevena Cross may change this privacy policy from time to time by updating this page. You should check this page to ensure you are happy with any changes made. This updated privacy policy is effective from 22nd May 2018.

Information we collect

We may collect data from visitors, in person or online via the website, via email or social media in order to provide relevant information, goods and services. This data may include the following; full name, contact information including email address, demographic information such as postcode, other information relevant to customer surveys and/or offers.

What we do with the information we collect

We require this information to understand your needs and provide you with a better service. In particular this information helps our internal record keeping, it helps us improve our products and services, it helps us to periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided. We may occasionally use your information to contact you for market research purposes by email. We may also use this information to customise our website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Trevena Cross limits access to personal information to only those employees and affiliates who need it to fulfill their business responsibilities. We do not, and will not, share your personal information with third parties, without your specific, prior informed consent.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use anonymous traffic log cookies and analytics services provided by Google to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis and may also use it to provide targeted advertising campaigns via the Google Adwords platform and our Facebook Page. These cookies do not collect personal information about visitors to our website.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data that you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website. If you no longer wish to receive advertising from us on sites that you visit on the internet, on the basis of Google’s third party tracking cookies, then please refer to Google’s Ad Preferences page to learn how to disable adverts.

Links to other websites

Our website may contain links to other websites. However, once you have used these links to leave our site you should note that we do not have any control over the other website. Therefore, we cannot be held responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways;

  • whenever you are asked to fill in a form on the website, look for a box that you can click to indicate that you do not want the information to be used by anybody for marketing purposes. If this box does not appear, then your information will not be used for marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time, and ‘unsubscribe’ by emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of any information held on you, please write to Trevena Cross, Breage, Helston, Cornwall TR13 9PY or email

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible using the above contact details. We will promptly correct any information found to be incorrect.