Online Shopping Delivery & Returns
Delivery in Mainland UK (outside Cornwall)
There is no minimum order value. The minimum delivery charge is £17.00 for all orders up to and including £49.99. This equates to around 6-7 large 3-4 litre plants. For orders between and including £50.00 – £99.99 the delivery charge is £34. For orders between £100.00 and £550.00 the delivery charge is £55. All these prices include VAT, delivery and packaging. There are no extra charges added.
Your delivery charge will be automatically calculated as you proceed through the online purchasing process.
For orders above £550.00 we ask you to please contact us for a bespoke delivery quote. Call 01736 763880 (9am-5pm) or email firstname.lastname@example.org
If you are unsure about the cost of delivery or have an order for a large number of items or heavy trees/plants, please call us on 01736 763880 or email email@example.com We will be happy to provide you with a personal quote and confirm delivery is possible to your location. We generally send large orders on pallets as we have found this to be the most cost-effective way, but we will need to speak to you about this before confirming delivery.
The above delivery charges apply to weekday delivery. If you are not home during weekdays, please include delivery instructions (and a contact telephone number) when you place your order. Saturday delivery is available for an additional surcharge.
Delivery in Cornwall
Temporary Delivery terms to the TR postcode – Every online order placed from ‘Local Seasonal Buys’ will incur a flat rate £7 delivery charge. This is inkeeping with our usual, most local delivery rate (delivery to Helston).
Delivery by pallet
We can deliver an entire pallet of plants (approximately 50 4-5 litre plants) for a delivery charge of just £25 across most of Cornwall.
This means that for £25 delivery we can bring you… a pallet of 50 5 litre hedging plants to help you create a wonderful new hedge OR around 50 4-5 litre mixed plants to help you create a complete new coastal garden OR around 15 large 20 litre hedging plants for an instant hedge. No need to wait for it to grow!
Most of our plant deliveries are made by carrier as this ensures that they reach you in the best possible condition for the best possible price.
We’ve also been known to do a few very local deliveries ourselves – especially if the delivery concerns large items, for example some of our specimen trees or tree ferns to ensure prompt delivery – just talk to us.
Delivery by the box
We can also deliver a couple of boxes of plants to save you the hassle (approximately 16 4-5 litre plants) for less than our national delivery rate!
Delivery charges are based on your proximity to Trevena Cross. A rough guide to charges;
£7 (Helston and Porthleven area)
£10 (Wendron, Marizion, St Erth area)
£15 (Penzance, Mousehole, Hayle, Camborne, Gwithian, Mullion)
£20 (St Buryan, St Ives, Redruth, Truro, Penryn, Falmouth area)
We also offer very competitive delivery rates to destinations further away. Please call to discuss.
Delivery outside mainland UK
We are able to send most orders by a carrier to the non-mainland UK, for example, The Channel Islands. Please email or ring us, so we can create a bespoke quotation for you at no additional charge.
We make every effort to ensure we consistently supply high-quality plants and are proud of having over 40 years of high customer satisfaction levels. We do however recognise that occasionally problems can arise and in such instances will do our best to resolve them swiftly.
Please notify us within two days of receipt of your plant(s) if you are not satisfied with your purchase(s) or if they have arrived in an unsatisfactory condition. We will look to replace or exchange them. In the rare event that we have no more in stock, we will be happy to discuss a suitable substitute or refund.
Please note that the responsibility for the growth and performance of the plants following delivery rests with you the purchaser, as we have no control over the aftercare of the plants or the growing conditions that they may be subjected to once they have left our premises.
Thank you for shopping with us at Trevena Cross. We hope you love our plants as much as we do.