Online Shopping Delivery & Returns

Delivery in Mainland UK (outside Cornwall)

FOR DELIVERY TO ANY OF THE FOLLOWING POSTCODES – PLEASE CONTACT US FIRST FOR A DELIVERY QUOTE.

BT*, DD*, PH1 – PH50, AB10 – AB40+, PH5 – PH13, PH15 – PH44, PH49 – PH50, IV1 – IV36, IV40 – IV56, IV63, KW1 – KW17, PO30 – PO41, IM*, KA27, KA28, PA20 – PA38, PA41 – PA80, GY1 – GY8, GY9 – GY10 (ALDERNEY & SARK), JE*, HS*, ZE*, DUBLIN, EIRE, ISLE OF WIGHT

For delivery to all other UK postcodes, there is no minimum order value. The minimum delivery charge is £17.00 for all orders up to and including £49.99. This equates to around 6-7 large 3-4 litre plants. For orders between and including £50.00 – £99.99 the delivery charge is £34. For orders between £100.00 and £550.00 the delivery charge is £70. All these prices include VAT, delivery and packaging. There are no extra charges added.

Your delivery charge will be automatically calculated as you proceed through the online purchasing process.

For orders above £550.00 we ask you to please contact us for a bespoke delivery quote. Call 01736 763880 (9am-5pm) or email sales@trevenacross.co.uk

If you are unsure about the cost of delivery or have an order for a large number of items or heavy trees/plants, please call us on 01736 763880 or email sales@trevenacross.co.uk We will be happy to provide you with a personal quote and confirm delivery is possible to your location. We generally send large orders on pallets as we have found this to be the most cost-effective way, but we will need to speak to you about this before confirming delivery.

The above delivery charges apply to weekday delivery. If you are not home during weekdays, please include delivery instructions (and a contact telephone number) when you place your order. Saturday delivery is available for an additional surcharge.


Delivery in Cornwall

We can deliver an entire pallet of plants (approximately 50 4-5 litre plants) via carrier for a delivery charge of £40 across Cornwall. Online this applies to our pallets of hedging – to TR postcodes (excluding pallet deals with FREE DELIVERY). A pallet holds 50 5 litre hedging plants  OR around 15 large 20 litre hedging plants for an instant hedge.

For smaller deliveries across most of Cornwall, we use our own delivery driver, which means we can keep our prices lower than than our national delivery rates!

When you place your order in the shop, via phone or email, delivery charges are based on your proximity to Trevena Cross. A rough guide to charges;

£7 (Helston and Porthleven area)
£10 (Wendron, Marizion, St Erth area)
£15 (Penzance, Mousehole, Hayle, Camborne, Gwithian, Mullion)
£20 (St Buryan, St Ives, Redruth, Truro, Penryn, Falmouth area)

We also offer very competitive delivery rates to destinations further away. Please call to discuss.

Should you choose to order online from a TR postcode, delivery charges are calculated according to order value, like our national rates.

The minimum delivery charge is £17.00 for all orders up to and including £49.99. This equates to around 6-7 large 3-4 litre plants. For orders between and including £50.00 – £99.99 the delivery charge is £20. For orders between £100.00 and £550.00 the delivery charge is £40. All these prices include VAT, delivery and packaging. There are no extra charges added.

Your delivery charge will be automatically calculated as you proceed through the online purchasing process.

For orders above £550.00 we ask you to please contact us for a bespoke delivery quote. Call 01736 763880 (9am-5pm) or email sales@trevenacross.co.uk


Delivery outside mainland UK

We are able to send most orders by a carrier to the non-mainland UK, for example, The Channel Islands. Please email or ring us, so we can create a bespoke quotation for you at no additional charge.


Returns
We make every effort to ensure we consistently supply high-quality plants and are proud of having over 40 years of high customer satisfaction levels. We do however recognise that occasionally problems can arise and in such instances will do our best to resolve them swiftly.

Please notify us within two days of receipt of your plant(s) if you are not satisfied with your purchase(s) or if they have arrived in an unsatisfactory condition. We will look to replace or exchange them. In the rare event that we have no more in stock, we will be happy to discuss a suitable substitute or refund.

Please note that the responsibility for the growth and performance of the plants following delivery rests with you the purchaser, as we have no control over the aftercare of the plants or the growing conditions that they may be subjected to once they have left our premises.

Thank you for shopping with us at Trevena Cross. We hope you love our plants as much as we do.